JENNY JIANG: We made so much profit and bring so much business to Crown and they never care about the safety.

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GRACE TOBIN, REPORTER: The biggest risk Jenny Jiang says she ever took was working for Australia's gambling giant, Crown Resorts, in China.

JENNY JIANG: We have been told our job is very safe. We're not doing anything illegal in China. This is we have been told by our leaders from Crown Casino in Australia.

GRACE TOBIN: The administration assistant was one of 19 Crown employees arrested and detained in 2016 for breaking Chinese gambling laws.

When she was finally released from prison, Jenny bravely blew the whistle on the company that she says put profits before the safety of its own staff.

JENNY JIANG: They choose to lie to us, and they choose high risk to all the staff and I don't think that is what is a good company should do.

GRACE TOBIN: Media reports about Jenny's claims, as well as allegations that Crown facilitated money laundering and partnered with junkets linked to organised crime sparked a powerful inquiry in New South Wales, which has been led by Commissioner Patricia BergIn.

COMMISSIONER PATRICIA BERGIN: “I don't like looking backwards in this organisation,' I am told. The absurdity of not learning from your past is really breathtaking.

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GRACE TOBIN: Counsel assisting the inquiry has argued Crown is unfit to operate its new Barangaroo casino, but this week Crown hit back. Its legal team submitting the company shouldn't be punished for the mistakes of a small group of senior managers which resulted in the China arrests.

NEIL YOUNG, QC: Those failings have been addressed and they did not encompass, in any event, deceptive or dishonest conduct. There were honest mistakes by management.

GRACE TOBIN: But Jenny says Crown's failures in risk management have lifelong consequences for her.

JENNY JIANG: I can say they have ruined my life. I need to have this criminal record for the rest of my life, wherever I am going.

GRACE TOBIN: Commissioner Bergin repeatedly slammed Crown's treatment of its former employee after the company publicly attacked Jenny's credibility in newspaper advertisements last year signed by the board.

PATRICIA BERGIN: It is a blot on the board, as I see it. A very bad blot and for those directors that couldn't see it as a blot, it is difficult to understand their judgement.

GRACE TOBIN: Chairman Helen Coonan conceded during her evidence last month that Crown's attack on Jenny was highly inappropriate.

PATRICIA BERGIN: Can you see what was done here was to effectively suggest that this young lady was a gold digger? You agree with that?

HELEN COONAN: Yes. It's most unfortunate and I certainly would prefer it had not have been there.

PATRICIA BERGIN: Would have been better to apologise to her, wouldn't it?

HELEN COONAN: Yes.

JENNY JIANG: I didn't receive any apologies from anyone and the time for the apologies - it's gone.

GRACE TOBIN: Jenny says despite Miss Coonan's public apology at the inquiry, no-one from Crown has ever contacted her personally.

JENNY JIANG: I feel so angry. I feel so upset with what would happen and what they are saying about me.

ANDREW WILKIE, INDEPENDENT MP: Crown's behaviour quite frankly is indefensible and let's not forget that the allegations and the evidence that has revealed in the New South Wales inquiry go way beyond mismanagement or poor administration. They go to the very issue of potential criminality.

GRACE TOBIN: Independent MP Andrew Wilkie has been trying to hold Crown to account for years.

In Federal Parliament last year, he exposed video footage of alleged money laundering at Crown Melbourne - evidence which the New South Wales inquiry is now investigating.

ANDREW WILKIE: They really do think they are above the law. I think they are shocked that the commissioner is asking these tough questions.

For too long they have had political top cover from state governments and the Federal Government, and they can't believe they are actually being held to account.

GRACE TOBIN: Crown is under more scrutiny than ever before, but the company was still planning on opens its Barangaroo casino next month before the New South Wales inquiry has handed down its findings on whether Crown is fit to hold a casino licence.

But today the New South Wales regulator intervened.

PHILIP CRAWFORD, ILGA CHAIR: We're not comfortable with their gaming operations opening until we receive the report from Commissioner Bergin. We won't get that until the end of January, early February.

GRACE TOBIN: The New South Wales regulator has taken the extraordinary step of blocking Crown from opening its gaming facilities.

The decision came as Crown made an explosive admission - that criminals did likely use two of its shell bank accounts to launder dirty cash.

PHILIP CRAWFORD: We talk about money laundering. What does that really mean? We're talking about potentially drugs, talking about child sexual exploitation, we're talking about people trafficking, and we're talking about financing of terrorism.

GRACE TOBIN: The decision is a blow for Crown's billionaire major shareholder, James Packer, who drove the vision of Barangaroo and the pursuit of high rollers from China.

Crown declined 7.30's request for an interview with chairman, Helen Coonan, and didn't respond to written questions.

As a whistle-blower, Jenny Jiang has put her personal safety at risk by speaking out against one of Australia's most powerful companies but she says it's been worth it to see Crown held to account.

JENNY JIANG: To me, it feels like the truth comes late, just like the apologies but, finally, it did come. So, I feel happy for that.

Victoria's gambling regulator and the State Government are under increasing pressure over its handling of Crown Casino after the gaming giant admitted money laundering was likely to have occurred at its Melbourne and Perth casinos.

The admission to a NSW inquiry has prompted that state's regulator to delay the opening of Crown's new multi-billion-dollar casino in Sydney.

The NSW inquiry is assessing Crown Resorts' suitability to hold a casino licence.

The revelations in Sydney about Crown's Melbourne operations have raised fresh questions over the effectiveness of the Victoria Commission for Gaming and Liquor Regulation (VCGLR) which has been approached with multiple complaints about Crown in recent years.

and The Age have exposed allegations of money laundering, links to criminal groups and overseas junket operators.

The VCGLR has issued a show cause notice to Crown over its junket operations — in which cashed-up overseas gamblers are lured to Crown. The nation's anti-money laundering body AUSTRAC is also investigating issues at the casino.

As previously reported by the ABC, there are concerns from within the VCGLR that issues at Crown are not being taken seriously by the watchdog.

Gambling reform advocate says political donations helped Crown avoid scrutiny

Tim Costello, the chief advocate for the Alliance for Gambling Reform, said Crown's 'bombshell' admission that money laundering was likely occurring in Melbourne and Perth was 'simply extraordinary' and should be of concern to all Australians.

'It says it [Crown] has been a criminal enterprise,' he said.

'There has been wholesale money laundering going on and Crown admitted it [on Wednesday] after effectively hiding it for most of the inquiry.

'This is quite an astonishing finding that every Australian should be shaking in their boots that this has gone on for so long.'

Mr Costello said the revelations should put the spotlight back on the VCGLR and the national corporate regulator ASIC.

He has also criticised Crown's influence over Victorian politicians on both sides of the aisle.

He said the gaming giant's ties to Spring Street accounted for why allegations of criminal activity in Melbourne's casinos had gone without consequence for so long.

'Crown has captured politics [and] the politicians are silent because it gives great donations to both sides of politics,' Mr Costello said.

'That is why it has taken a New South Wales inquiry to really expose massive laundering and criminal activity here in Melbourne.'

In 2017-18, Crown donated $35,000 to Victorian Labor and $30,000 to Victorian Liberals.

Mr Costello said he expected far-reaching organisational change at Crown with an 'embarrassed' board facing fallout from the inquiry.

'They've got to turn over most of their board. They have been utterly exposed and they have effectively just been puppets of James Packer,' he said.

'James Packer is almost certainly going to have to sell out and hand over to someone who can pass the probity test in holding a licence.'

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Crown won't have licence suspended in Melbourne

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Premier Daniel Andrews said the casino would not have its licence suspended in the wake of the money laundering admission but said the regulator would make further inquiries.

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He also said the Government would closely examine the final report from NSW, due early next year.

'There is a sacred trust when it comes to these licences, and they need to be complied with,' Mr Andrews said.

The Opposition and the Greens have been critical of the VCGLR for not acting quick enough on Crown Casino.

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Liberal leader Michael O'Brien said the commission was 'asleep at the wheel', while Greens MP Ellen Sandell said the Government must terminate Crown's licence.

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Mr Andrews, who is former Gaming Minister, defended the work of the regulator.

'It is simply wrong in my judgement to say that they are waiting for others to do their job for them, nothing can be further from the truth.'